Last Updated: September 2026

1. Our Returns Policy

We want customers to have a clear understanding of our returns and refund process. Returns are handled in accordance with applicable UK consumer protection legislation and the terms applicable to the product or service purchased.

2. Requesting a Return

If you believe you need to return a product, please contact us as soon as reasonably possible with your order information and details of the reason for the return.

3. Product Condition

Where a product is being returned because you have changed your mind, it should normally be returned in appropriate condition with all relevant accessories, packaging and included items, subject to your statutory rights.

4. Faulty or Damaged Products

If an item arrives damaged or develops a fault, please contact us with details of the issue. We may request photographs, videos or other reasonable information to help assess the problem.

5. Refunds

Where a refund is approved, it will normally be processed using the original payment method where reasonably possible. The timing of a refund appearing in your account may depend on your payment provider or bank.

6. Exchanges and Replacements

Depending on the circumstances and availability, we may offer a replacement, repair, exchange or refund where appropriate.

7. Items That May Have Special Conditions

Certain products or services may have specific return conditions. Where applicable, these conditions will be communicated before or during purchase.

8. Delivery Charges

The treatment of delivery and return postage costs can depend on the reason for the return and the applicable consumer rights. We will provide relevant information when handling your request.

9. Your Statutory Rights

Nothing in this policy is intended to restrict or remove any statutory rights you may have under applicable UK consumer protection law.

10. How to Contact Us